REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – FIRMS SELECTION)
Capacity building activities for central and local public authorities to apply
Citizen Centric and Social Inclusive approach to Service Design and Delivery
REPUBLIC OF MOLDOVA
Modernization of Government Services Project
Project ID No. P148537
Credit No.: 6126-MD
Loan no. 8774-MD
Reference No.: MD-EGA-71881-CS-CQS
The Republic of Moldova has received financing from the World Bank toward the cost of the Modernization of Government Services Project and intends to apply part of the proceeds for consulting services.
The main objective of the assignment is to develop capacities of local public authorities, CUPS Specialists and public servants in charge with public services provision to apply Citizen Centric and Social Inclusive Service Design and Delivery in their activity.
The e-Governance Agency now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Firms shall provide information demonstrating that they have the required qualifications and relevant experience to perform the Services (required qualifications and experience of the firm, but not individual experts’ bio data).
The Consultant should be a firm with experience in the field of the proposed assignment. The shortlisting criteria are:
- Demonstrated successful experience in developing tailor-made training programs meeting client needs (at least 4 years).
- Demonstrated experience in conducting training activities, coaching for public servants in areas related to at least one of the following:
- Governance, leadership, efficient communication.
- Change Management.
- Business Process Reengineering.
- Experience in delivering training in Citizen Centric and Social Inclusive Service Design and Delivery would be an asset.
- Experience in working with international organizations (successful experience with World Bank and/or UN agencies) would be an asset.
The Expression of Interest shall clearly state the name of the Consultant (either individual Firm, Joint Venture or sub consultancy) and be signed by an authorized representative. Information regarding the implemented projects shall include time frame, assignment name, tasks performed/deliverables, Client, the role of the firm (main Consultant/Partner in JV/sub-consultant), approximate contract value, etc.).
The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants under IBRD Loans and IDA Credits and Grants by World Bank Borrowers, dated January 2011, revised July 2014 (“Consultant Guidelines”), setting forth the World Bank’s policy on conflict of interest.
Consultants may associate with other firms in the form of a Joint Venture or a sub-consultancy to enhance their qualifications. In the case of a Joint Venture partnership, the first two experience requirements must be met by the JV leader, while other requirements can be met cumulatively by all JV partners.
A Consultant will be selected in accordance with the CQS method (selection based on the Consultants’ qualifications) set out in the Consultant Guidelines.
Further information can be obtained at the address below during office hours, i.e. 0900 to 1700 hours. Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by e-mail) by July 4, 2024 COB.
E-Governance Agency of the Republic of Moldova
Mob: +373 79 886638
E-mail: procurements@egov.md
The Terms of Reference can be found here.
egov.md
